What Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support. This includes your name, email address, phone number, shipping address, and payment information.

We also automatically collect certain information about your device andge of our services, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

We may also use your information to personalize your experience, analyzege patterns, detect and prevent fraud, and comply with legal obligations.

Legal Basis for Processing

We process your personal information based on various legal grounds, including your consent, contractual necessity, legitimate interests, and legal obligations. For EU residents, we comply with GDPR requirements and only process data when we have a valid legal basis.

You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing your personal information.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.

We may also disclose your information when required by law, to protect our rights and property, or in connection with a business transfer or merger.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We regularly review our security practices and update them as necessary to maintain the confidentiality and integrity of your data.

Data Minimization and Purpose Limitation

We collect and process only the personal information that is necessary for the specific purposes outlined in this policy. We do not use your data for purposes that are incompatible with those for which it was originally collected.

We regularly review our data collection practices to ensure we maintain minimal data necessary for our operations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

Our website uses essential cookies for functionality, analytics cookies to understandge patterns, and preference cookies to remember your settings.

Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

We may use third-party analytics services, payment processors, and marketing tools that have their own privacy policies and data handling practices.

Automated Decision Making and Profiling

We may use automated systems to analyze your preferences and behavior to provide personalized content and recommendations. You have the right to object to automated decision-making and request human intervention in these processes.

We do not make decisions that significantly affect you based solely on automated processing without human oversight.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of certain communications and marketing materials at any time.

If you are located in the European Union, you have additional rights under GDPR, including the right to data portability and the right to object to processing.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable law. We maintain incident response procedures to quickly address and mitigate any security incidents.

We will provide clear information about the nature of the breach, potential consequences, and measures taken to address the incident.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

We comply with applicable data protection laws and regulations regarding cross-border data transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

Parents and guardians are encouraged to monitor their children's internetge and help enforce this policy.

Data Subject Rights for EU Residents

If you are located in the European Union, you have specific rights under GDPR including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.

California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

We do not sell personal information to third parties. California residents may request information about our data practices by contacting us using the information provided below.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: privacy@celsugarden.com
Phone: +81 45-507-9770
Address: 2 Chome-28-, 〒225-0002 Kanagawa, Yokohama, Aoba Ward, Utsukushigaoka, 5 Chome−２５−5 225-0002